Last week a brush fire burned near one of my favorite campgrounds. Fire crews were able to quickly contain the blaze and campers were only evacuated for a short time. I thought getting rained out of my July camping trip was a bummer… yikes! What stuck with me was how close another wildfire had been to my home. After all, the reason why those particular campgrounds are some of my favorites is because they’re just a quick trip from my driveway.

When I shared my concerns with my neighbor, she told me how reassured she was that she’d signed up for our county’s emergency notification system. In the event of an emergency in our area, she’ll receive a message that will let her know what’s going on.

I have to admit, I assumed I would be notified automatically.  Now I know that this is not the case, especially since I don’t have a land line.  Thanks to my recent discussion with an emergency services dispatcher, I know what goes on behind the scenes when someone calls 911 to report a fire. (Read that blog article here.)  It makes sense that emergency services would need to know how to get ahold of me to tell me if a fire or other type of emergency threatened my home and family.

A quick google search brought up Washoe County’s emergency management homepage and directed me to sign up for the Code Red system. It was very simple for me to enter my address, cell phone number and email address for emergency notification purposes. I can receive the messages via call and text, and was able to set up a password for my account to adjust my information if it changes in the future.

In their publication, Fire Adapted Communities: The Next Step in Wildfire Preparedness, Living With Fire addresses emergency notification systems. Apparently several Nevada counties use different emergency notification systems that can contact community members similarly to how the Code Red system will contact me. The publication encourages homeowners to enter multiple forms of contact information if the database will allow. If a landline is the only number the database will call, a homeowner may not receive the notification if the power is down or if they’re not home. Check with your county’s emergency management department, local fire department or sheriff’s office to see if there is an emergency notification system being used in your county, and to find out how you can sign up.

I feel so relieved after signing up. I understand that no system is perfect, but I’m glad I have another way to keep apprised of emergencies in my area.

Natalie Newcomer

With fire season in full swing and more acres of Nevada vegetation burning by the day, I recently began to wonder what happens when a 911 call is placed to report smoke or flames. If Hollywood gives any indication, the call is placed and a fire engine lights up immediately, with firefighters rushing into it to go fight the blaze. Well, Hollywood exaggerates on most everything else, so my curiosity, as usual, won out. I spoke with an on-duty supervisor at my local dispatch agency to understand what goes on when someone calls 911 for smoke or flames.

Erin has worked at my local dispatch agency for a while, and in the short time I spoke with her, I could tell she was a woman who was adept at gathering details quickly and who didn’t miss a beat.

She explained that there are three general steps to her side of the call:

  1. The first thing she’ll ask for is an address. If the caller is calling from a land line, then her technology will gather that information automatically, but most people are calling from cell phones these days. If the caller is calling from a cell phone, they’ll need to give her an address or the nearest cross streets.
  2. She’ll then find out what help is needed. If the emergency is a fire, she’ll ask which type. This part is crucial as the answer will determine what kind of help Erin will order. If it’s a wildland fire, she’ll ask for brush trucks; if it’s a house or building fire she’ll request structure vehicles. The right type of help needs to be ordered right off the bat, as having the wrong type of help arrive to the emergency would waste precious time and could be ineffective to fight the blaze.
  3. After she has this information, she’ll set to work entering it into her computer. The National Fire Protection Association says that a dispatcher has to enter the information in the computer within 30 seconds of the call being placed. The fire dispatcher on duty has another 30 seconds to take that information and send it to the fire department.

Erin assured me that dispatchers can usually make this time frame; occasionally a nervous caller who doesn’t have the information ready will cause that time to increase. Dispatchers understand that callers can feel nervous or anxious but their cooperation is paramount. As such, dispatchers are trained to help a caller by asking their questions quickly and directly.

Aside from having their location or the location of where they see smoke coming from ready when they call, callers should let their dispatcher know if there are any potentially hazardous materials inside a structure that’s near or is on fire. They should also be prepared to describe the size of the fire, and if it’s a wildfire, tell how far it is from neighboring structures. Dispatchers will also take down the description of an arsonist right away and a caller should be prepared to give that information.  

After my conversation with Erin, I feel like I know what goes on behind the scenes when someone reports a fire. My biggest takeaway? Location. I’ll make sure to have an address ready if I ever need to report a fire. The Living With Fire Program actually talks about the importance of having your address visible for help when it arrives, and recommends that lettering be four inches high. Read about it in their Fire Adapted Communities publication.

 

Until next time, 

Natalie Newcomer